Privacy Policy

Information We Collect

We collect information that you voluntarily provide when you submit a quote request through our lead form. This may include:

• Your name
• Your phone number
• Your email address
• Your service address or general location within Hamilton County
• A description of the items or debris you need removed
• Any additional details you choose to include about your job

We do not collect payment information. All financial transactions occur directly between you and the junk removal professional.

We may also collect technical information automatically when you visit our site, such as pages viewed, browser and device details, referring source, and interactions with site features. We use Google Analytics to understand site traffic and usage in aggregate and improve this referral service. Analytics records guide download link clicks, phone link clicks, and valid, non-duplicate quote requests and guide update signups that Make accepts. This does not tell us whether a job was booked. The analytics events we configure do not include names, contact details, or form contents.

How We Use Your Information

The information you submit through our lead form is used solely to connect you with a local junk removal professional who can respond to your request. Specifically:

• Your contact details and job description are forwarded to a vetted, local junk removal professional who serves your area in Hamilton County.
• That professional uses your information to contact you directly and provide a free quote.
• We retain a record of your submission for business tracking and quality purposes (see Data Retention below).

We do not use quote request details for marketing emails or automated campaigns. If you choose to enter your email in the optional guide update form, we use it only to notify you when the guide changes. You can ask us to stop those updates and remove the address by contacting us below.

Text Messaging and Mobile Information

If you separately opt in to text messages on our quote request form, ChattanoogaJunkRemovalPros.com may send informational messages about that specific request, including quote coordination and service updates. Message frequency varies, up to 4 messages per request. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell or share mobile information, text messaging opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers excludes text messaging originator opt-in data and consent. Your contact and job details may still be shared with the local junk removal professional responding to your request as described in this policy, but your SMS opt-in is used only for messages from ChattanoogaJunkRemovalPros.com.

Third-Party Services

To operate this referral service, we work with the following third-party platforms:

• Make.com (formerly Integromat):We use Make.com to route lead form submissions. When you submit a request, your information passes through Make.com's automation infrastructure before being forwarded to the appropriate local professional. Make.com's privacy policy is available at make.com.
• Google Analytics: We use Google Analytics to measure site visits and interactions as described above. Google's privacy policy is available at policies.google.com/privacy.
• Airtable:We use Airtable as a lead tracking database to store records of submitted requests. This allows us to manage referrals and maintain records for business purposes. Airtable's privacy policy is available at airtable.com.

These platforms are business tools with their own privacy and security practices. We configure these services to handle your data only as described in this policy.

Data Retention

Lead records submitted through this site are retained for up to 12 months from the date of submission. This retention period allows us to maintain records for legitimate business purposes including referral tracking, quality review, and responding to any questions about a submitted request.

After 12 months, records are deleted or anonymized. If you would like your information removed sooner, contact us at the email address below.

No Sale of Personal Information

We do not sell your personal information to third parties. Your contact details and job description are shared only with the local junk removal professional who is responding to your specific request. We do not share your information with data brokers, advertising networks, or unrelated businesses.

Your Rights

You have the right to request access to the personal information we hold about you, to request that it be corrected, or to request that it be deleted. To make any of these requests, email us at hello@chattanoogajunkremovalpros.com.

We will respond to valid requests within a reasonable timeframe. Note that we may need to retain certain records for legitimate business purposes even after a deletion request.

Children's Privacy

This site is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through this site, contact us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will be updated when changes are made. Continued use of the site after an update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or how your information is handled, contact us at:

ChattanoogaJunkRemovalPros.com
Email: hello@chattanoogajunkremovalpros.com